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Gateway Help

Having trouble accessing the Alternative Guide Online (AGO) through the gateway? We've got a step-by-step instructional video to talk you through this, with some troubleshooting tips which ought to solve any problems you might have regarding logging on. But here is a super quick troubleshooting list:

1. Make sure your university subscribes to the AGO! A list of current subscribers is here. Note that your university has to have a subscription to the Alternative Guide Online. This is different from a licence to the PDF of the Alternative Guide in book form, or CDs and hard copies.

2. If you are a prospective student (who has at least applied to a university) who needs a PIN, please check this out at your university where they are promoting the Guide. It is up to them to make the PIN available to you if they wish.

3. If you are trying to log on from campus directly and are getting the 'not in designated campus' error message, there's a chance that where you are is not covered by our IP mapping system (which is very accurate, but not foolproof). If so, please create a personal account by using your university email address to register.

4. If these tips, and the video below, do not solve your login problem, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will do our best to help you out. We aim to reply to all emails within 48 hours.